GRUPO DREAMPLACE’ whistleblowing channel

Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of DREAMPLACE GESTIÓN, S.L.U.

Is anonymity guaranteed in the report?

In the reporting process, you can decide whether or not to report your personal data. If you choose not to do so, you will need to set up your own follow-up through the whistleblowing channel to see progress and resolution. The channel will offer you a username and password to access the progress of the report. The channel is company-agnostic and does not log information about the IP from which it connects.

What is the DREAMPLACE GROUP Whistleblowing Channel?

It is a means of communication that DREAMPLACE GROUP makes available to all those defined groups with access to this Channel. Through this means, communications may be sent referring to the scope of application of the Code of Ethics or any other internal policy and standard of application of DREAMPLACE GROUP.

A series of categories have been defined that help to classify communications by area, thus facilitating their management and the completion of data collection forms.

Where is the platform that manages the channel?

The whistleblowing channel operates on an external platform, https://ithikios.com . This company receives the reports and automatically sends them to the company for evaluation. The ithikios servers are in data centers in European territory. Your data is encrypted to avoid the risks of intrusion as much as possible.

How is personal data processed?

In accordance with the provisions of current data protection regulations, the companies that make up DREAMPLACE GROUP with access to the Channel are responsible for the processing, management and storage of the personal data of all persons involved in queries and complaints. Both these and the external experts hired comply with the necessary technical and organisational measures to guarantee the security of the data and prevent its alteration, loss and unauthorised processing or access.

The platform is designed to apply current regulations on personal data protection.

I have lost the password to check the status of the report, what can I do?

Unfortunately, and for security reasons, only the whistleblower knows your passcode and password. If you lose any of them, you won't be able to follow up on the communication, that doesn't mean that the communication doesn't run its course, just that you won't be able to see how it progresses, or provide more information if the company requires it.

What happens if the content of a report is later found to be false?

The important thing is to act in good faith and that there is reason to believe that the facts reported are true. DREAMPLACE GROUP does not expect the whistleblower to investigate the facts. The Ethics Committee is responsible for this role. If the investigation concludes that no infringement has occurred, and it is concluded that the notifier has acted in good faith, the notifier need not fear retaliation.